Last updated: November 19, 2025
We want you to be completely satisfied with your purchase. If you need to request a return or refund, please review the following conditions carefully:
1. Return Period
We accept returns within 14 days of receiving the product, provided it meets the conditions outlined below.
2. Return Conditions
To be eligible for a return, the jewelry item must be:
- Unworn
- In perfect condition
- In its original packaging
- With all tags, certificates, and accessories included
We do not accept returns for:
- Customized or personalized jewelry
- Engraved items
- Earrings, for hygiene reasons
- Jewelry damaged due to improper use
3. Return Process
- Contact us at beajewerly1@gmail.com to request a return authorization.
- We will provide return instructions and the return address.
- The customer is responsible for return shipping costs, except in cases of manufacturing defects or our error.
4. Refunds
Once the jewelry item is received and inspected, refunds will be processed within 3–5 business days to the original payment method used at checkout.
5. Defective or Incorrect Products
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and include photos showing the issue. We will cover the cost of replacement or issue a full refund.
6. Exchanges
We accept exchanges for another product of equal value within 14 days of delivery. The customer is responsible for return shipping costs.